Holy Trinity C of E Primary School

Communication / Payments

We believe effective communication with parents is essential to maintain a good relationship and to support pupils and their learning. In order for our communication system to be effective we would appreciate if parents followed the guidance below. Many thanks.

How and when to contact the school staff:

To....	Please...
report a child absent	phone or email the school office (not class teacher) by 8:45am
tell us that you plan to pick up a child early	phone or email the school office (not class teacher) by 8.45am
tell us that your child is not going to After School Club	phone or email the school office by 8.45am
tell us that your child is going home with someone else	phone or email the school office by 8.45am (in an emergency, phone the school office during the school day)
deliver forgotten items to children during the school day	bring items to school office. Items will be delivered to children at 10am and 1pm
ask for help with Parentmail messages and payments e.g. lunches	phone or email the school office
ask the teacher a quick question or communicate a short piece of information (less than 1 minute)	speak with the teacher/ teaching assistant at drop off/ pick up
communicate a longer piece of information (more than 1 minute)	email the year group team (if applicable we will respond within 2 working days)
arrange a meeting with the teacher	email the year group team (we will reply to the email within 2 working days and meet ASAP)
speak with Mrs Rickards	pop into the school office and she will meet you if she is free. Or email to arrange a meeting
buy school uniform	make and pay for an order on Parentmail (or complete an order form and make payment at the school office) and we will send the items home with your child by the end of the week
look for lost property	look in the blue lost property bin (outside the door opposite the Year 1 block) at drop off or pick up time. Small items such as watches are stored in the school office
ask a question about Activity Clubs e.g. whether your child has a place in Chess Club or when Spanish Club starts and finishes	contact the club providers directly (contact details are on the flyers which are sent out by Parentmail on a termly basis) or phone/ email the school office for teacher-led clubs
find out about HOTS events e.g. school disco or quiz night and how to buy tickets	read the HOTS newsletters/ emails which are sent out via Class Reps or contact HOTS directly

ParentMail

We use the system ParentMail to send out letters and permission slips to parents and carers and very rarely send paper letters from school home with the children.

Wherever possible, all parental permission slips are completed through ParentMail to minimise wasted paper, reduce admin time and to allow parents to access forms they have submitted.

ParentMail is also used for booking Parent Teacher Consultation appointments, to sign up for school trips and to book spaces on teacher-led Activity Clubs.

Parents should receive an email containing ParentMail sign up information a few days after your child starts at Holy Trinity, but if you do not or if you have any questions at all please speak with one of the team in the school office.

ParentMail Payments

We try to operate a cashless office and therefore request that all payments for school lunches, trips and uniform are made through ParentMail wherever possible. You can pay with a debit or credit card, or with Paypal.